Job Description
Qualifications :
- Diploma, Degree in Computer Science or equivalent
Other Requirements :
- Experience in a customer support environment
- Experience in a Manufacturing environment
- 2+ Years of working with Cloud platforms
- 2+ years of support Linux based systems
- Coding and development skills (2+ Years)
- Cloud Platform solutioning
- Technical knowledge and ability to troubleshoot across multiple IT infrastructure disciplines
- Knowledge of manufacturing systems
Job Descriptions :
- Ensure local manufacturing and operations are proactively supported and do not experience a shutdown due to any computer systems issues
- Support local project initiatives which require IT involvement as directed by local site management and Operations leaders that meet standards for PCN and Business Network
- Continued hunger to find opportunities to introduce new ways to deliver better results using NextGen technologies and services
&#;t be an order taker, be an engaged partner)
- Utilizes the internal Compass helpdesk to help manage customer engagements and requests
- Assures regional projects adhere to corporate standards, documenting exceptions and presenting to management
- Provides regional management with on-going updates
- Responsible for Relationship Management with other internal groups
- Coordinate plans and activities that involve the maintenance and set up of the local infrastructure
- Operates as local support for server, storage and network activities at the site and acts under direction from KGS regional group regarding these activities (when Corporate team unable to resolve)
- Be part of global support team provide remote support in IT operations and projects
- Communicates system activities to management and other departments affected by the network performance
- Partner with OT Engineers to better understand how IT and OT align to achieve Line-of-Business deliverables
